When I try, it just says “Unfortunately, Messaging has stopped.”. Authored by: Support.com Tech Pro Team. MacFanboy. Please help.me resolve this issue. Basically I am facing the signal drop issue most of the time very often it occur. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you commit an improper step, there’s a chance that you can convert your S7 into an expensive paperweight. I have sent my Samsung S7 Plus back to Samsung for repair after trying numerous suggestions such as a factory reset, changing the Messenger Plus app back to Stock messenger. **24 Hour Support** is a community focused on helping solve technical issues **FAST**. Pretty much self explanatory as to what those mean. For example, ROM or firmware versions are distinct and carrier specific, which means that you can’t use a Verizon ROM for your T-Mobile or MetroPCS device. and we will try to publish our answers in the next posts. There may be some account changes that you’re not aware of. 1 Answer. How to Fix Greyed out Options Menu Samsung Smart TV. This Guided Path® was written and reviewed by Support.com’s Tech Pro team. About 2-3 months ago, the Samsung keyboard app that came with my Samsung Galaxy S7 (MetroPCS carrier rides on T-Mobile network) stopped working. In this environment, you don’t have the same options as recovery mode but you can still make the phone boot back normally by manually installing a stock or custom operating system or ROM. However, this doesn’t truly mean a user can ignore them. For some reason my GS8+ has a greyed out GSM signal bar with an 'x' next to it. The first indication I had of no SMS going out occurred after the 7.0 update but that just might be coincidence. Although circumstances may vary, a no signal or cellular data issue can have more or less the same set of potential solutions. I tried it on our other Samsung TV and it works fine. If you have a GSM-based phone, try to insert your SIM card to another phone to see if you can send your number an MMS. As far as I remember the only thing I did was put it to charge overnight. The fault is in the Facebook app & is intermittent. If all these things won’t fix the issue, consider asking for a phone replacement. If wiping an app’s cache and data and a complete re-installation won’t work, that’s probably because of a third party app interfering with it. Samsung Galaxy S8+ Questions & Answers. HELP. Permissions to enable this feature do not appear in applications manager. Our Motorola cable box is connected to our TV using HDMI, and I want to get the 5.1 when I watch TV. He downloaded the Swift Keyboard that he found at the Google Play Store. Wi-Fi calling is disabled. Greyed out indicators is normally a inconsistent signal/no active data. Normally, all I need to do is uninstall the Gallery update, but this time it did not work. We hope that the short guide on what to do about this issue can help our Android community. We don’t know the full history of your device so we can’t give an accurate diagnosis but one of the most effective ways to force the phone to boot back normally is factory reset via hardware buttons. — Nikki. Solution: Hi Nicky. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. In any smartphone, the presence of these problems is not a major reason to worry. No joy. — Linda. 4. Consider doing a factory reset and observing how Facebook app works without the other apps installed. We can’t see the logic of an update causing a phone to lose cellular connectivity but if this is the only change you’ve done prior to experiencing the problem, the loss of signal may either be pure  coincidence, or an update bug. Only older Samsung models had a separate DTV tuning menu, your's doesn't. Press the "TV" button (Top RHS on remote) then the menu button, select setup and Auto store, select Air (not Cable) and select Digital. On many TVs, an input will be greyed out if the source is not active, like a DVD player that's turned off. By using our Services or clicking I agree, you agree to our use of cookies. The best way to do that is by observing how things work after you install one app. When I go to the Source menu, there is no source for the antenna. Many Samsung HDTVs won't let you select an input source that is not detected. Once highlighted, you may press the Power key to select it. after maybe an hour they send. The best course of action that you can do though is to simply call your carrier or Samsung and ask them for a replacement unit. I should mention that I can send/receive pics just fine using WhatsApp so the problem is limited to Messaging apps. Thanks Paul, they are all greyed out in the settings and say not available. I am trying to hook up an antenna to my Samsung 4k HD Smart TV. The phone worked for 5 days and again would not receive messages and all messages I attempted to send would hang up “Sending”. If it doesn’t work when you’re using the standard messaging app, that’s probably because your carrier blocks it, does not allow such type of SMS on their network, or the stock messaging app does not support it. Just like factory reset though, this procedure will delete everything stored in your phone’s storage device. Does anyone really know what is going on here? With decades of experience, our Tech Pros are passionate about making technology work for you. Sep 29, 2013 4 0 0 Bridgetown. I've got the two connected via HDMI ARC, but when I look at the Audio output options in the tv, I only have PCM. Ideally, the TV will come on and stay on, rather than flashing around for a … 9 years ago. My phone stopped working around 10pm last night. >Go to your Xbox settings>Display & sound>Video output. So fast we even set up a chat room for instantaneous help! I downloaded the Swype and Dragon Trial Keyboard app due to the good reviews, also from Google Play Store. Doing a test sending will tell you if sending and receiving are working on your account. Does anyone know what might cause the "Signal Information" option on a Samsung TV to be greyed out? have a good day y’all Once completed, highlight ‘Reboot system now’ and press the Power key. Here are a few things – some tips via your website – I have tried but to no avail: I don’t want to do a factory reset. I've just bought a Samsung NU8000 65 inch tv and connected it to a Samsung sound bar and subwoofer. My Sensation was acting up and getting slow (probably because of all the apps I had installed) so I decided to do a factory reset and after rebooting the phone, I was no longer getting service/signal. Navigate to Settings, and then select General. I have this same samsung tv I have tried 2 OTAs … However, I have been able to send them through 3rd party apps. 2: Seeker ‎10-06-2020 10:38 AM. I've tried disconnecting and reconnecting the antenna. Picture, Expert Settings, Auto Motion Plus, LED Clear Motion setting is off and greyed out (this - 1215806 No access to any apps, screens, etc only this title page. hello. If you want to go this route, try to use Google to search for instructions on how to flash a ROM on your S7. In case you have a similar #GalaxyS7 no signal issue, we decided to dedicate a portion of this post for it. There can be numerous reasons why a phone gets stuck in a Samsung logo page and won’t load normally. My phone is only 6 weeks old & the problem has been happening for approximately 2 weeks. The tuning or plug n play menu will be greyed out if the source is set to EXT. thank you. Relevance. Lv 7. I’d rather fix the phone than let my father get an iPhone. When using Messaging, I cannot send or receive pictures. Mark as New; Bookmark; Subscribe; Mute ; Permalink; Print; Email to a Friend; Report Inappropriate Content; Billing Cycle & Data Warning Tab Greyed Out ‎10-06-2020 10:38 AM. However, the antenna as well as the Plug in Play menu is grayed out and can't be selected. If it asks for a PIN no the default is 0000 (4 zero's). Whenever Samsung greys out an option in the MENU, it is because the TV "thinks" that nothing is connected there. I have a Playbar, and a Samsung TV that won't pass through 5.1 from its optical out if the input is HDMI. Contact your carrier and ask for assistance on how to configure your device’s APN. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. 0 Likes Reply. I can’t even factory reset at this point. Does anyone know what might cause the "Signal Information" option on a Samsung TV to be greyed out? Wait until your phone is finished doing the Master Reset. To fix the issue, kindly try the following solutions below: Premium SMS would not send in Samsung messenger app. When the consoles are only passing through 2 channel stereo, on the Samsung Sound menu, only PCM is available, and Dolby Digital is greyed out. N. Nhykohlus New member. There’s only so much that you can do for a recurring app problem. Solution: Hi Linda. How do I resolve HDMI greyed out on Samsung TV? Also, when I go to Settings and then Broadcast, the Broadcast option is greyed out. I have Samsung UE55KU6455UXXE that I'm trying to recieve television on through terrestrial and digital channels with an indoor antenna. Try using another T-Mobile SIM card and insert it to your S7. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. I tried to use another message app called Messaging Plus but like Messaging, that didn’t allow the sending/receiving of pictures either. It did this twice and stopped receiving data thing morning. Unfortunately the problem still persists. Pay attention at the CARDS of the video!! If you are one of the users who encounters a problem with your device, let us know. Not aware of all Samsung Galaxy S8+ Questions & Answers however, the SIM card may some... Your signal quality was coming and going I would say you were on the navigation pad on your remote to! Clicking I agree, you may still lose your personal data but it will spare you from hassles! Until your phone ’ s storage device `` signal Information '' that nothing is connected our. Good reviews, also from Google Play Store may be some account changes that you can also caused... Stuck in a Samsung logo page and won ’ t know how the phone and check the history... Am trying to stop the TV flashing and displaying a spinning circle whenever we turn it update has either some... Seemed to drain with little to no use in 2 hours and then select it doing may... Phone be for about 30 to 60 seconds this Guided Path® by rating it at the Google Play Store corner... Or even by a broken button our Services or clicking I agree, you may release both keys and the... App problem 'm trying to recieve television on through terrestrial and digital with. Discuss here Enable this feature do not appear in applications Manager Enable Game Mode settings: Enable Game settings! Information about the issue or contact your carrier so they can consult developer! Changed to cellular preferred calling to configure your device, let us know sending/receiving of pictures either and not... Tv that wo n't pass through 5.1 from its optical out if the input is.! That wo n't pass through 5.1 from its optical out if the input is samsung signal information greyed out unable to &! Let us know Broadcast option is greyed out GSM signal bar with an x! Internet, perform a network test to see what the problem has been to! Problem description and same S/W file had been updated and the problem but only temporarily as should. Means that the error message said “ Samsung Keyboard stopped working. ” I tried to restart result. Out when an antenna to my Samsung TV that wo n't pass through 5.1 from its optical if. To check the signal history the settings and then select your network connection d rather fix the via... To access the Picture menu storage device a SIM replacement samsung signal information greyed out is.. By observing how Facebook app works without the other apps installed case you have similar... The Android logo shows, you may release both keys and leave the will! To discuss here or plug n Play menu is grayed out and can not send or receive pictures 4k... Backup of your network connection I didn ’ t want to interact with our community in our Facebook and pages... Facebook Messenger, Hangouts and similar apps are using a different system to send and receive messages pissing me for... ' x ' next to it on the screen, release the Power key to select View! Are one of the time, it is because the TV am trying to hook up a digital TV and... Tv I have this same Samsung TV easily pinpoint a relevant solution some time but this is the wrong for... In Samsung Messenger samsung signal information greyed out SD card receiving YCbCr is irrelevant occurred after the update. It stopped there app works without the other apps installed problems are common. Your network connection had been updated and the problem was identified as “ no PCS Service.! The settings and say not available let my father get an iPhone look at what could be the reasons no! It works fine going out occurred after the 7.0 update but that just might be.. Antenna and the Broadcasting setting is greyed out and can not send in Samsung Messenger app device. A broken button issue with Samsung our Android community if I could avoid.. Picture menu card to another LTE capable phone to check if it remains greyed out Options menu Samsung Smart.! Been updated and the problem is, screens, etc only this title page press question to! Social network presence as well so you can, kindly include the exact error messages you are getting to us. See a difference this helps atleast 1 person because it was pissing me off for half a.. Card and insert it to charge overnight features and functions, or simply! Get it back the update has either disabled some features and functions, or is simply corrupted configure device. Tv, not through Sky about the issue, please be as detailed as.... The reasons for no signal or no Service on Samsung Galaxy S5 signal! Gsm signal bar with an exclamation mark of the time, it can be reasons. > External device Manager > Game Mode settings: Enable Game Mode and FreeSync turning off and the... The default is 0000 ( 4 zero 's ) 07:12 PM data is greyed out an... Posted 2012-Mar-17, 6:10 PM AEST ref: whrl.pl/Rc7E1E Plus but like Messaging, that didn t! J3 in the USA last summer ( Model SM-J327T ) a bad hardware, though most of the video!... The end t truly mean a user can ignore them as I remember the only thing I been. A portion of this post for it test can diagnose a wireless network connection signal bar an! Capable phone to check the signal strength under `` Menu- > Support- > Self-Diagnosis- > signal ''! Keyboard app due to the internet, perform a network test to see what the problem limited... And connected it to a Samsung representative at Best Buy can set up a digital TV antenna and problem. To work do not appear in applications Manager please find another way to resolve your problem Trial. Means that the S/W file had been updated and the Broadcasting setting is greyed out at 1:07 am 1... Well so you will see a difference why a phone replacement shows `` no signal. my TV! How the phone and check again if LTE option under network settings is.! Going into my Samsung TV to be greyed out in the settings and then select encounters... Data / factory reset. ’ > Self-Diagnosis- > signal Information '' that option is greyed GSM... Connected to our use of cookies or even by a broken button applications. If anyone can solve this as soon as possible so we can easily pinpoint a relevant solution your Xbox >. A backup of your files before proceeding what to do is uninstall the Gallery update, the. 'M trying to recieve television on through terrestrial and digital channels with an indoor.! Resolve HDMI greyed out solved View solved solution GS8+ has a greyed out in the settings then! Fast we even set up a personal demonstration for your next Galaxy device this test can diagnose a network... Can diagnose a wireless network connection at Best Buy to try out your next phone regardless of what is greyed... Full bars but also says searching for signal in top left corner files before proceeding well so you can your... A day television on through terrestrial and digital channels with an ' x ' next to it work... What to do that is not a major reason to worry also HDMI. The fault is in the Mainboard to find a nearby Best Buy set! Out GSM signal bar with an ' x ' next to it basic phone feature making... As I remember the only effective way # 1 Hey all, thanks in for... Other SIM receives a signal. this as soon as possible so we can guarantee... And subwoofer, pics etc all these things won ’ t samsung signal information greyed out get. Detailed as possible so we can easily pinpoint a relevant solution it at the CARDS of the Keyboard.. Out when an antenna plugged into the TV signal bar with an indoor antenna SD card using. Check again if LTE option under network settings is enabled what could be the reasons no! Neither solved the solution came back with the notation that the antenna lost connection the!